Frequently Asked Questions
Shipping
Fast Shipping is FREE within the United States! Please also allow 3 to 5 business days (excluding holidays) for the delivery of your package via USPS.
- + When will my order ship with Next Day Shipping
- Orders placed before 1:00PM EST with Next Day Shipping will arrive the next business day. For orders placed after 1:00 pm EST, please allow two business days. Orders placed Friday through Sunday will be shipped the following Monday (excluding holidays). Next Day Second Day Shipping is not available for Hawaii, Alaska, U.S. Territories, P.O. Boxes, APO or FPO, and international addresses.
- + When will my order ship with Second Day Shipping?
- Orders placed with Second Day Shipping Monday through Thursday (excluding holidays) before 1:00 pm EST, will arrive in 2 business days, pending credit card authorization and verification. Orders placed Friday through Sunday will be shipped the following Monday (excluding holidays). Next Day & Second Day Shipping is not available for Hawaii, Alaska, U.S. Territories, P.O. Boxes, APO or FPO, and international addresses.
- + When will my international package ship?
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Due to COVID 19 international orders may be delayed/cancelled depending on the country's delivery restrictions on products shipped from the United States.
We love our customers around the world! Bonnie Jean gladly offers international shipping. We ship Monday through Friday, excluding Holidays. At this time, there is no overnight or express shipping for international orders. At checkout, you will have a choice between USPS Priority Mail international, with an estimated delivery time of 7-10 business days or First Class international with an estimated delivery time of 7-21 business days.We are required by law to accurately list the contents and price of your purchases. They may be subject to duties and or taxes. You are responsible for any duties, taxes and customs charges.
Returns and Exchanges
30 Day Return Policy : We will gladly exchange your purchase or refund your payment within 30 days of your order.
Extended Exchanges : We will extend the period to exchange your purchase for a new size or store credit through Friday, 1/12/2024. This is applicable for orders purchased more than 30 days prior starting on 11/05/2023.
**All returns must be unworn and unwashed with all original tags in place. Shipping and handling charges are not refundable.**
- +What is your return policy?
- You may return your unworn and unwashed garment within 30-days of purchase with the original tags in place. We will gladly exchange your purchase or refund your payment. Shipping and handling charges are not refundable. Visit our Returns Portalhere.
- +What Happens if I receive an incorrect or damaged product?
- If you received an incorrect or damaged order, you can always email us at info@bonniejean.com for assistance or follow the prompts in our Return or Exchange Portal.
Frequently Asked Questions
- +How does your sizing work?
- Bonnie Jean tends to run true to size, but every girl is different. Please reference our size guide here.
- +Help! I need assistance with a unique dress order, what can I do?
- We are here to help you find the perfect dress! Reach our Bonnie Jean customer service reps by emailing info@bonniejean.com or calling (212) 209-0180.
- +How do I care for Bonnie Jean clothing?
- The care instructions are located on each garment but if you have a question please feel free to email us at info@bonniejean.com.
- +How do I modify or cancel my order if I already completed my order?
- We are so sorry to hear you would like to cancel your order. Please email us at info@bonniejean.com
- +How do I track my order?
- You should receive a shipping confirmation email including your tracking number. If you have not please feel free to email us at info@bonniejean.com. Please allow two business days for order processing.
- +I would like to be a distributor or wholesaler of your product. How do I contact you?
- We would love to work with you! Please email us at wholesale@gersonandgerson.com.
- +In which states do you charge sales tax?
- BonnieJean.com charges sales tax to all orders shipped within California, Florida, New York and North Carolina.
Payment
We make it easy to securely accept payments online. Our online shop takes Visa, MasterCard, American Express, and Discover credit cards!
